Troubleshooting

This section provides troubleshooting solutions and tools to help you resolve various system issues that can occur while using ARTESCA.

The solutions are classified into the following categories, each addressing specific types of issues related to ARTESCA.

• Troubleshooting Tools
  • Gather System Information Using the sosreport Tool
  • Troubleshooting with kubectl
• Installation
  • RAID Configuration Validation and Troubleshooting
  • Manual OS Partitioning Recovery
• Administration
  • New Containers Cannot Start After a Node DiskPressure
  • Node Time Not Synchronized With Cluster
  • Resolve Job Failures in Kubernetes
  • Fail to Log In When a Remote Identity Provider is Registered
  • Add a Data Services MongoDB Member Back to a Replica Set
  • Data Services MongoDB Is Not Ready After a Node Restart
  • Network Charts in Platform Dashboard Are Not Reporting Values
  • Nodes Are Not Responding
  • Recover Single-Node ETCD Cluster from WAL Corruption
  • Replication Topic Lag Alert
  • Resolve Unschedulable Pods Due to Reserved Names
  • Full Sync a MongoDB Member
• Lifecycle Expiration
  • Internal Cloudserver Is Not Properly Scaled
  • Lifecycle Conductor Cron Is Working too Fast
  • Resolve Issues with Oplog Populator and Kafka Connect
• Partner Application
  • Unable to Connect a Partner Application to ARTESCA from a Microsoft Windows Machine
  • Veeam Startup Assistant Fails
  • Automatic Veeam Repository Creation Fails
  • Certificates Not Displayed on ISV Assistant Summary Page
  • Veeam Backup & Replication 13 Does Not Trust ARTESCA’s Root CA Certificate
• Performance
  • Misconfigured RAID Data Disk Cache Leads to Performance Issues
  • Resolve Network Performance Issues
  • Recognize and Resolve Maximum Transmission Unit Issues
  • Disable or Change Resource Limits for Data Services MongoDB
• Security
  • Cannot Log In to ARTESCA CLI After Too Many Failed Login Attempts
  • Not Authorized to Access the ARTESCA UI
  • Unable to Create ARTESCA Location with Custom Root Certificate Authority
  • Unable to Replace a Certificate for an S3 Data Service that was Deleted and Recreated with the Same Name
• Storage
  • Removing Buckets from ARTESCA Leads to Ingestion Issues
  • ARTESCA Storage Service Disks are Disabled
  • ARTESCA Storage Service is Unavailable After a Reboot
  • Data Disk Status and Troubleshooting
• Upgrade
  • Upgrade Failed Because MongoDB Feature Compatibility Version Is Not Valid
  • Post-Upgrade Issue While Browsing the ARTESCA UI
  • ARTESCA Upgrade Fails to Start After OS Update
  • Upgrade Failure During 1-to-2 Node Expansion